1. Agreement
By using the Ankorium platform or any services provided by Ankorium, you agree to these terms. If you are signing up on behalf of a business, you confirm that you have the authority to bind that business to these terms. “You” refers to the individual or business using the service. “We”, “us”, and “Ankorium” refers to Ian Crocker trading as Ankorium, based in Cornwall, United Kingdom.
2. The service
Ankorium provides a white-labelled platform for practitioners including website hosting, community features, course delivery, event management, email marketing, analytics, and payment processing. The features available to you depend on your subscription plan. We reserve the right to modify, update, or improve the platform at any time. Material changes to functionality will be communicated in advance.
3. Accounts
You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating an account. You must not share your login credentials with third parties. You are responsible for all activity that occurs under your account. If you become aware of any unauthorised access, you must notify us immediately at [email protected].
4. Subscriptions and payment
Platform subscriptions are billed monthly. All prices are in GBP and inclusive of VAT where applicable. Payments are processed by Stripe. By subscribing, you authorise recurring monthly charges to your payment method.
- Subscriptions renew automatically each month until cancelled
- You may cancel at any time from your dashboard or by contacting us
- Cancellation takes effect at the end of the current billing period
- We do not offer refunds for partial months
- Plan upgrades are prorated; downgrades take effect at the next billing date
- A 1% platform fee applies to all transactions processed through the platform (event bookings, course enrolments, digital product sales), in addition to Stripe's standard processing fees
5. Your content
You retain full ownership of all content you upload, create, or publish through the platform. By using the service, you grant us a limited licence to host, display, and transmit your content solely for the purpose of providing the platform to you and your members.
You are responsible for ensuring that your content does not infringe on third-party intellectual property rights, does not contain illegal material, and complies with all applicable laws. We reserve the right to remove content that violates these terms.
6. Acceptable use
You must not use the platform to:
- Send unsolicited bulk email (spam)
- Distribute malware or engage in phishing
- Host, promote, or sell illegal goods or services
- Harass, abuse, or threaten others
- Impersonate another person or entity
- Attempt to access other tenants' data or systems
- Use automated tools to scrape, crawl, or overload the platform
- Resell or sublicense access to the platform without our written consent
7. Data protection
As a platform customer, you are a data controller for personal data collected from your members and website visitors. We act as a data processor on your behalf. You are responsible for ensuring that your use of the platform complies with UK GDPR, including having appropriate privacy notices and lawful bases for collecting personal data. Our Privacy Policy describes how we handle data in our role as controller and processor.
8. Availability and support
We aim to keep the platform available at all times but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability, and will provide reasonable notice where possible. Support is provided via email at [email protected]. Response times depend on the nature of the issue and your plan.
9. Cancellation and data export
You may cancel your subscription at any time. Upon cancellation:
- Your service continues until the end of the current billing period
- You have 30 days after the end of your billing period to export your data
- After 30 days, we will delete your data from our servers
- We will provide data exports in standard formats (CSV, JSON, or equivalent)
- There is no charge for data export
10. Termination
We may suspend or terminate your account if you breach these terms, use the platform for illegal purposes, or fail to pay your subscription. Where possible, we will provide notice and an opportunity to remedy the breach before termination. In cases of serious or repeated violations, we may terminate immediately. The same data export rights apply upon termination as upon cancellation.
11. Limitation of liability
To the maximum extent permitted by law, Ankorium's total liability for any claim arising from or related to the service is limited to the amount you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
12. Intellectual property
The Ankorium platform, its design, code, and branding are the intellectual property of Ian Crocker. Your subscription grants you a licence to use the platform for its intended purpose. It does not transfer ownership of any part of the platform to you. Your content remains yours - see section 5.
13. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, this does not affect your statutory rights.
14. Changes to these terms
We may update these terms from time to time. Material changes will be communicated at least 30 days in advance via email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree to the changes, you may cancel your subscription before they take effect.
15. Contact
For any questions about these terms, contact us at [email protected].